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ABACLive Webinar with Julie Smith, PhD

June 18, 2020 @ 10:00 am - 12:00 pm

Julie Smith ABACLive

Presented through the ABACLive Cambridge Center Series. Helping those who help others, one live webinar at a time.

Julie Smith, PhD presents: “Getting Realtime Feedback from Healthcare Consumers to Reliably Improve Multiple Targeted Results”

Thursday, June 18, 2020
10:00 am – 12:00 pm  (Eastern/NY)

This event is FREE for the general public.* Or available for the discounted price of $50 with 2 BACB® Learning CEUs.

Register on ABAC Website


We now live in a social media “Ratings and Reviews Economy.” Consumers can access numerous sites to choose their healthcare providers. The influence of these sites is profound and growing. Healthcare providers and their organizations are struggling to find ways to handle this enormous shift in healthcare consumerism and to use patient feedback to deliver better care while it is being delivered. One way is to gather realtime, Point of Care feedback either through surveys or leader “rounding” so care can be improved immediately.

Companies that provide Point of Care surveys and related consulting services have grown to be billion-dollar entities, but they have failed to produce reliable, sustainable performance improvements for providers—or, more importantly—to improve patient satisfaction! There are many reasons for these poor results. From a behavior analysis perspective, the top ones include: (1) Patients feel vulnerable in the care situation, resulting in less than 10% completing realtime surveys because they don’t want to risk upsetting their care provider; (2) Patient rounding and surveys do not reliably capture behaviorally-specific data, nor do their prescriptive questions adapt to specific local practices, and; (3) The data are not linked to individual providers in a valid, reliable way, so providers say, “that’s not me,” when they review the results.

Dr. Julie M. Smith will discuss a transformational software app that she and her colleagues at Performance Ally are developing. The app, Ally Assist, collects extraordinary, realtime patient feedback and ensures individual care team members convert it into actions that improve health outcomes and the total experience for both patients and employees. Dr. Smith will share the results achieved at Nemours Children’s Health System where >90% of patients participated in realtime feedback, 100% of care team members engaged in giving and receiving realtime feedback, and service adjustments were made in-the-moment based on each patient’s expectations.

Dr. Smith will share how webinar participants can begin to implement a simple system on their own to capture patient expectations and experience feedback.

Learning Objectives:

Participants will be able to identify Vital Behaviors for providers, based on creating value for consumers, providers, and leaders in your situation.

Participants will be able to define integrated feedback loops and identify the methods used to establish integrated feedback loops from multiple sources.

Participants, when presented with case studies, will be able to identify how realtime feedback improved individual and team behaviors.

*This event is FREE for the general public. For those that want a certificate of completion for continuing education credits please purchase the discounted CEs. This event is being offered at the discounted ABACLive Cambridge Center Series price for CEUs (Learning). (Register on ABAC website.) Behavior Analysts may earn continuing education for viewing the live event or recording.Behavior Analysts: 2 CEUs (Learning) (Visit ABAC website for complete information.)

The ABACLive Cambridge Center Series of webinars are presented by Board of Directors, Trustees, Advisors, Senior Fellows of the prestigious Cambridge Center for Behavioral Studies.

The ABACLive Cambridge Center Series is the result of a collaboration between The Cambridge Center for Behavioral Studies (CCBS) and The Applied Behavior Analysis Center, Inc (ABAC) designed to make behavioral health education accessible to the global community of professionals working to make a positive difference in the lives of others.

Register on ABAC Website

Go to ABAC Website for ongoing continuing education opportunities.


June 18, 2020
10:00 am - 12:00 pm


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ABAC, Inc.